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Consumer Complaints Relating To Medicines form (download PDF)



This is a new program that has just been started by the National Pharmaceutical Control Bureau (NPCB), Ministry of Health Malaysia. The REPORTING FORM FOR MEDICINES COMPLAINTS BY CONSUMERS provides an avenue for consumers to report to NPCB if there are questions regarding the safety or quality of medicines used, such as

·         Ineffective medicines
·         Product quality problems
·         If side effects or adverse drug reactions are experienced
·         If there is any suspicion that an unregistered product has been supplied
If you think you or someone in your family has experienced any of the situations stated above, you are encouraged to take the REPORTING FORM to your health care provider (such as a doctor or pharmacist). Your health care provider can provide clinical information based on your medical record that can help us evaluate your report.
However, we understand that for a variety of reasons, you may not wish to have the form filled out by your health care provider. You may download and print the form, then complete the REPORTING FORM yourself before submit it to us by email, fax or post at the address stated below.
You will receive an acknowledgement from NPCB after we receive your report. You will be personally contacted only if we need additional information. Details of the reporter will remain confidential and will not be passed on to any person outside NPCB without his/her permission.
For enquiries about consumer complaints related to medicines please contact : -
Pusat PASCA Pendaftaran Produk
Biro Pengawalan Farmaseutikal Kebangsaan
Jalan Universiti, P.O. Box 319,
46730 Petaling Jaya, Selangor.
Tel: 03-78835550
Fax: 03-79567151

Lot 36, Jalan Universiti, 46200 Petaling Jaya, Selangor, Malaysia.     Tel: +603-78835400     Fax: +603-79562924, 79567075
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